Customer Relations Advisor
Job Description
Do you love helping people and creating positive customer experiences? Are you a natural problem-solver who thrives on building strong relationships? If so, we have an exciting opportunity for someone to join our team as a Customer Relations Coordinator at our Head Office in Steeton.
Working Hours: Monday - Friday, (40 hours) 8:30am - 5:00pm OR 9:00am - 5:30pm
Salary: £27,500 P/A
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
- Gym Membership discounts
- Health & wellbeing programme
The Ideal Candidate
- Polite telephone manner
- Computer literate
- Customer Service experience and complaints background (desirable)
- Managing a caseload of up to 40 complainants a week
- Experience in a similar role (ideal but not essential)
- A can-do attitude
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Dealing with a varied level of complaints in all company business areas, responding by various communication methods in order to keep regular contact with assigned cases
- Analyse the root cause of each complaint and provide corrective feedback to relevant departments
- Carrying out administrative tasks, including internal and external telephone calls, post and emails
- To proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
- Establish and maintain effective working relationships with co-workers, internal and external stakeholders
- Working to department KPIs and targets
- Keeping computerised and paper records up to date
- Processing order cancellations through an automated system and working with our Finance team to ensure refunds are processed efficiently
- Maintain and secure sensitive company information in accordance to GPDR and follow our social media policy at all times
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
