Privacy Policy [Acorn Careers]

Updated: February 2026

Introduction

This Privacy Policy explains how 'we', 'us', 'Acorn' (Acorn Mobility Services Limited) collect and process personal data about you to provide the services you use; operate our business; meet our contractual and legal obligations; protect the security of our systems and customers; or fulfil other legitimate interests.

At Acorn Mobility Services Limited we are committed to protecting your privacy.


Identification of the Data Controller

Acorn Mobility Services Limited is the controller for the personal data we process about you. A company incorporated in England and Wales under number 02593771, whose registered office is at Telecom House, Millennium Business Park, Steeton, West Yorkshire BD20 6RB.

Acorn Mobility Services is registered with the Information Commissioner's Office (the 'ICO') as a data controller under the registration reference Z7645905.


Statutory/Contractual Requirements

Providing your personal data is a requirement for us to enter into a contract of employment with you. You are under no statutory obligation to provide us with your data. However, if you do not provide the information required to process your application (in full) we will be unable to proceed with your application or consider you for a role.


Our commitment to you

The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with the information that we hold about you.


When do we collect Personal Data?

We collect your personal data when you:

  • Visit or browse our website. See our Cookie Policy
  • Contact our careers team through telephone, email, letter, social media or online chat
  • Send an email to an '@acornstairlifts.com' email account
  • Register your interest for job vacancies we advertise
  • If you attend our offices for an interview in person

What Personal Data do we collect?

We may collect the following personal information from you when you use Acorn Careers:

  • Personal Identity & Contact details – Information that enables us to contact you directly, such as your name, email address, telephone number and address.
  • Application Specific Data – Employment and educational background; CV's, resumes and cover letters, including your work history, job titles, dates of employment, qualifications and skills.
  • Eligibility & Legal Compliance – Proof of entitlement to work in a specific country, proof of identification, national insurance number, criminal record and background checks (where permitted).
  • Performance and Suitability Data – Notes from interviews or assessments.
  • Demographic and Sensitive Information – Information for equal opportunities monitoring, such as ethnicity, gender, sexual orientation, religion, or disability (collected under Article 9 of GDPR for employment, social security and social protection).

Sources of personal information

We will collect personal information from various sources, including:

  • From you;
  • From our website;
  • From other companies, job boards or websites that we use who provide us with information to help us to develop and improve our services.

Use of information we collect

Under the General Data Protection Regulations (GDPR) we will use your personal information for several general purposes including:

  • Job Application Management – Including processing applications, screening suitability, and facilitating interviews.
  • Communication – Contacting candidates about their application.
  • Legal & Compliance – Verifying right to work, conducting background checks and complying with anti-discrimination legislation.
  • Service improvement – Using anonymised data to analyse website performance or hiring trends.

Basis of Lawful Processing

We collect and use applicants' personal information where it is necessary for:

  • The pursuit of our 'Legitimate Interests'
  • The performance of a contract or steps to enter into one
  • Complying with other legal obligations or regulatory bodies

Where you have given your consent for us to process your personal information, you have the right to withdraw your consent at any time.

We do not use Automated Decision-Making. All hiring processes involve human intervention.


Retention

All personal data will be held in accordance with our company retention and deletion policy. For unsuccessful candidates this will be 2 years.

We will store your information for as long as it is necessary for the purpose of processing.

Where consent is the only legal basis for processing, we will cease to process information after consent is withdrawn.


Your rights in relation to your personal information

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email privacy@acornstairlifts.com or use the information supplied in the Contact us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:

The right to be informed

We are obliged to provide clear and transparent information about how your personal information is being used. This is provided by this privacy policy and any related communications we may send you.

The right of access

You may request a copy of the personal information we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal information we hold about you as well as the following information:

  • The purposes of the processing
  • The categories of personal data concerned
  • The retention period or envisioned retention period for that personal data information
  • When personal information has been collected from a third party, the source of the personal information

If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.

The right to rectification

When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this information. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

The right to erasure (the 'right to be forgotten')

Where no overriding legal basis or legitimate reason continues to exist for processing personal information, you may request that we delete the personal information. This includes personal information that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

The right to restrict processing

You may ask us to stop processing your personal information. We will still hold the information, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:

  • The accuracy of the personal information is contested
  • Processing of the personal information is unlawful
  • We no longer need the personal information for processing but the personal information is required for part of a legal process
  • The right to object has been exercised and processing is restricted pending a decision on the status of the processing

The right to data portability

You may request your set of personal information be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.

The right to object

You have the right to object to our processing of your information where:

  • Processing is based on legitimate interest (unless we can demonstrate compelling grounds to override your interests);
  • Processing is for the purpose of direct marketing;
  • Processing is for the purposes of scientific or historic research;
  • Processing involves automated decision-making and profiling.

Complaints

If you are unhappy with how we use your data, please contact us using the details below.

You can contact us by:

  • Telephone
  • Live Chat
  • Email: privacy@acornstairlifts.com
  • In writing to:

    GDPR Accountable Officer
    Legal & Compliance Department
    Acorn Mobility Services Limited,
    Telecom House,
    Millennium Business Park,
    Steeton,
    West Yorkshire
    BD20 6RB

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

You can find out more information about cookies and the cookies we use in our Cookie Policy.


Changes to this policy

We may change this privacy notice from time to time. When such a change is made we will post a revised version on the website. Where required by law, we will seek your consent to changes in the way we use your personal information. Your continued use of the website will indicate your agreement to any such change.