Technical Training Officer
Job Description
We are looking for an engaging and technically minded Technical Trainer to join our team. In this role, you will deliver high-quality training to both internal teams and external partners, ensuring delegates have the knowledge and confidence to install, service and support our stairlift products.
You will play a key role in developing training programmes, improving course content and supporting the rollout of new products and innovations across the business.
This is an exciting opportunity to become part of a growing global organisation. The successful candidate will receive comprehensive training on all products and training materials, ensuring you are fully equipped to deliver training to the highest standard.
There will also be opportunities to travel, including supporting training delivery at our new European training facility in Lyon.
Working Hours: Monday to Friday, 8:00am to 4:30pm
Salary: £30,000
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
The Ideal Candidate
- Experience within a technical, mechanical or training environment
- Strong verbal communication and presentation skills
- Ability to explain technical information clearly to a range of audiences
- Strong problem-solving ability
- Good planning and organisational skills
- Confident using computers and digital training tools
- Additional language skills would be advantageous but are not essential
- A valid passport and willingness to travel internationally
What We Offer
- Full product and training programme onboarding
- Opportunity to become a technical expert in an innovative product range
- International travel opportunities, including training delivery at our European facility in Lyon
- A collaborative and supportive working environment
- Opportunity to contribute to new product development and training innovation
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Deliver technical training on stairlift products to internal employees and external delegates, both on-site and virtually
- Ensure delegates gain a clear understanding of product installation, servicing and technical features
- Complete training reports and delegate assessments following each session
- Maintain accurate and up-to-date training records and schedules
- Support the development, review and continuous improvement of training courses and materials
- Work closely with other departments to identify training needs and provide technical support
- Assist with the introduction and training of new product designs
- Travel internationally when required to support training across other business locations
- Support Quality Control by assisting with technical reports when requested
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Operations Department
Our Operations teams play an important role in keeping everything moving so that our customers receive outstanding service. With more than 1.5 million components in our logistics supply chain our Operations team are able to track the location of every component and know in real time what components our engineers have used. Whether a stairlift installation takes place in Manchester or Milan replacement parts are despatched, often on the same day, to ensure all our customers' needs can be met. Acorn's Global fleet consists of around 600 vehicles which are the workhorses of our organisation and it is vital they are maintained and serviced to a high standard. Opportunities within Operations include team leader, logistics co-ordinator, fleet administration and heavy goods vehicle driver.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
