Field Service Coordinator
Job Description
Join the Acorn Stairlifts team in Steeton as our new Field Service Coordinator. We are looking for a proactive professional to drive the daily coordination of our field service team, ensuring seamless operations, high productivity, and exceptional service delivery.
Working Hours: Monday - Friday, 40 hours a week
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
Must be able to display the Acorn Values
OUR VALUES
?Quality of the products we make and sell and the service we provide
?Unity Working together as one team
?Integrity Acting responsibly and honestly to deliver on our promises
?Caring About our customers, each other and the wider community
?Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
The Ideal Candidate
- Proven experience in a coordinator or administrative support role, preferably within a field-based or technical service environment.
- Exceptional organizational skills and meticulous attention to detail, particularly with record-keeping and data logging.
- Strong communication and interpersonal skills, with the ability to liaise effectively across teams.
- Previous experience working within a customer service/call centre environment would be advantageous
Key Responsibilities
- Daily Coordination & Support: Answer calls from Engineers to resolve any queries they may have, and provide regular feedback and updates to field staff.
- Performance Tracking & Reporting: Complete Field Staff performance reports (such as tracking jobs per day to monitor progress) and highlight any issues to the Team Leader.
- Administrative Duties: Complete updates via email with minimal assistance, complete banking reports (providing feedback to Engineers if there are any issues), and maintain accurate records of all field activities.
- Operational Tasks: Chase outstanding returns and act as a primary point of contact for routing customer issues or complaints from the field.
- Resource Planning & Training: Assign engineer training, coordinate staff rotas (including holiday scheduling), and ensure adequate cover is maintained at all times to meet service levels.
Salary Package
£13.00 P/H ( + up to £2400 per year in KPI related incentives)
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
