Senior IT Helpdesk Technician
Job Description
We are currently looking for a Senior Helpdesk Technician to join our IT Team based at our Headquarters in Steeton (West Yorkshire, UK).
The purpose of the role is to provide IT (deskside and remote) support to the business ensuring that helpdesk tickets and issues are dealt with promptly and handling escalations from junior team members.
Working hours: 37.5 hours per week
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
Must be able to display the Acorn Values
OUR VALUES
?Quality of the products we make and sell and the service we provide
?Unity Working together as one team
?Integrity Acting responsibly and honestly to deliver on our promises
?Caring About our customers, each other and the wider community
?Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
The Ideal Candidate
- Minimum 4 years experience in a helpdesk role
- Must be enthusiastic and passionate about IT and self-development
- Previous experience of working in an AGILE environment
- A strong communicator
- Ability to present solutions and ideas to senior stake holders
- Ability to self-time manage
- Strong attention to detail
- Provide high level of customer service and support is provided to all internal and external customers
- May be required to travel to other Acorn sites
Key Responsibilities
- Working on several technologies including Microsoft HyperV, Microsoft OS, Thin Clients, MaaS360 MDM, Net2
- Providing 1st/2nd line support, responding to tickets via ticketing system and floor visits
- Providing third line support, problem solving and incident management
- iPad, iPhone, mobile phone and Android Tablet configuration
- Completing workstation setup for employees and managers in the business
- Liaising with 3rd party suppliers when required
- Maintaining an accurate inventory of IT equipment ensuring that company assets are correctly tagged and recorded
- Supervising and mentoring Level 1 Helpdesk Technicians, providing technical escalation support and conducting weekly performance reviews to ensure service-level agreements (SLAs) are met.
- Authoring and maintaining Standard Operating Procedures (SOPs) for common troubleshooting steps and workstation deployment to ensure team-wide consistency.
Salary Package
Salary: £35,000 - £37,000 DOE
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Information Technology Department
Acorn’s Information Technology (IT) department builds, maintains and continually refines the digital and technological systems and infrastructure which enables our company to operate smoothly and effectively. These integrated systems enable our global business to communicate both internally, with offices on four continents, and externally with our customers worldwide. Developing new and innovative IT systems helps Acorn stay ahead of the game.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
