Service Support Engineer
Job Description
We are currently looking for a Service Support Engineer to join our UK Service Department, based in the Northampton/Coventry areas.
** MUST BE BASED IN THE NN OR CV POSTCODE AREA **
Working Hours: Monday - Friday, 8:00am - 4:30pm
Salary: £12.25 P/H + £5 per job
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
The Ideal Candidate
- A full clean driving licence
- Must be honest, reliable, and have the ability to communicate on different levels
- A Criminal Records Bureau check will be carried out on the successful candidate
Must be able to display the Acorn Values
OUR VALUES
?Quality of the products we make and sell and the service we provide
?Unity Working together as one team
?Integrity Acting responsibly and honestly to deliver on our promises
?Caring About our customers, each other and the wider community
?Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- A high level of technical support to customers while working under minimal supervision.
- Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Acorn Stairlifts within the field.
- To ensure work reports are completed as specified and returned back to the office within a timely manner.
- Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
What do we offer?
- Full training provided
- Company van
Benefits
- Healthcare Provision
- Induction and Training Programme
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Field Engineers Department
Our highly skilled team of Field Engineers install and maintain our stairlifts within customers’ homes. They are passionate about providing excellent service and building positive relationships with our customers. Our engineers work carefully, with great attention to detail, ensuring our products meet or exceed industry health and safety standards. Opportunities within field service include stairlift installation, servicing and general maintenance at regional and national level.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
