Sales Advisor (Annual Service Contracts)
Job Description
Are you a confident communicator with a passion for providing excellent customer service? we are looking for a motivated Sales Advisor to join our UK Sales Aftercare Department at our Steeton Headquarters.
In this role, you’ll engage with our valued customers, offering a range of aftercare products designed to give them continued peace of mind and support. This is an exciting opportunity to join a well-established, people-focused business where your skills and enthusiasm can make a real difference.
?Salary: £12.70 P/H Basic (£40,000 - £43,000 realistic OTE)
Working Hours: Monday - Friday, 9am - 5:30pm, 1 in 6 Saturdays on a rota.
The Ideal Candidate
- Excellent Telephone Manner
- Excellent Communication Skills
- Listening skills
- Ability to work both within a team and independently
- Strong organisational skills
- Computer literate
- Ability to act in a professional manner
- Ability to manage own individual performance
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
Key Responsibilities
- Call customers without cover after their manufacturer’s guarantee ends, or those who haven’t renewed in 6+ months, to sell Annual Service Agreements (ASA).
- Promote ASA benefits, explain features, and handle objections.
- Dealing with inbound calls from customers, assisting them with their queries and renew/sell cover where applicable.
- Achieve daily and weekly sales targets and KPI’s.
- Ensuring customer records are maintained and correct.
- Taking payments securely from customers and record sales on the system.
- Liaising with the customer service team when necessary and ensure that customers are dealt with efficiently.
- Working with other members of the team in a positive and supportive manner.
Salary Package
?Salary: £12.70 P/H Basic (£40,000 - £43,000 realistic OTE)
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Sales Department
Our Sales teams expertly guide our customers through our sales process to ensure that they not only purchase the best stairlift solution for their needs, but also receive excellent aftercare and customer service for the length of their Acorn journey. We do this by having a strong knowledge of our products, a thorough understanding of customer profiles and, above all, by building a productive rapport with our customers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
