Customer Service Team Leader (Planning)
Job Description
We’re looking for a motivated and proactive Planning Department Team Leader to join our team and drive operational excellence.
In this role, you’ll lead a dedicated planning team, ensuring service levels are consistently met while fostering a supportive, high-performance culture.
This is an exciting opportunity for someone with leadership skills, attention to detail, and a passion for improving processes to make a real impact on both our team and our customers.
Working Hours - Monday to Friday, 8:00am - 4:30pm
Salary - £29,750 P/A
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
The Ideal Candidate
- Minimum of 1 year’s experience in a similar role.
- Strong IT skills, including proficiency with Word documents, spreadsheets, and email systems.
- Proven problem-solving abilities with a practical approach to challenges.
- Ability to multi-task and manage competing priorities effectively.
- Excellent written and verbal communication skills.
- Highly organised with strong attention to detail.
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Measure and monitor the performance of the planning team, ensuring targets and KPIs are met.
- Provide guidance, coaching, and feedback through regular one-to-one meetings and performance reviews.
- Manage staff rotas (including holidays and breaks) to maintain full operational cover and service continuity.
- Offer both field and office-based feedback to support performance improvement.
- Motivate and engage the team to create a positive and productive working environment.
- Ensure all employees adhere to company procedures, including attendance requirements.
- Maintain the highest standards of GDPR compliance across the team.
- Identify, pitch, and work with management to implement process improvements.
- Handle escalated customer complaints effectively, resolving issues with minimal management intervention and seeking support where needed for more complex cases.
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
