Sales Advisor (Extended Warranties)
Job Description
We are currently looking for a Sales Advisor to join our UK Sales Aftercare Department based at our Headquarters in Steeton (West Yorkshire, UK).
The purpose of this role is to sell a variety of aftercare products to our customers.
Why work at Acorn? We can offer:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
- Gym Membership discounts
- Health & wellbeing programme
Salary: £12.70 P/H Basic (£40,000 - £43,000 realistic OTE)
Working Hours: Monday - Friday, 9am - 5:30pm, 1 in 6 Saturdays on a rota.
The Ideal Candidate
- Excellent Telephone Manner
- Excellent Communication Skills
- Listening skills
- Ability to work both within a team and independently
- Strong organisational skills
- Computer literate
- Ability to act in a professional manner
- Ability to manage own individual performance
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Outbound calling customers to sell a variety of Aftercare products.
- Actively promote the advantages of having an aftercare package to customers, highlighting the features and benefits and handle objections.
- Dealing with inbound calls from customers, assisting them with their queries and renew/sell cover where applicable.
- Achieve daily and weekly sales targets and KPI’s.
- Ensuring customer records are maintained and correct.
- Taking payments securely from customers and record sales on the system.
- Liaising with the customer service team when necessary and ensure that customers are dealt with efficiently.
- Working with other members of the team in a positive and supportive manner.
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Sales Department
Our Sales teams expertly guide our customers through our sales process to ensure that they not only purchase the best stairlift solution for their needs, but also receive excellent aftercare and customer service for the length of their Acorn journey. We do this by having a strong knowledge of our products, a thorough understanding of customer profiles and, above all, by building a productive rapport with our customers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
