Field Service Engineer - TW/UB
Job Description
We’re seeking a dedicated Field Service Engineer to join our UK Service Team, covering the TW/UB Postcode areas. In this key role, you’ll be responsible for servicing and repairing Acorn Stairlifts within our customers homes.
*** MUST BE BASED IN THE TW/UB POSTCODE AREA ***
Salary: £36,400 - £40,300 P/A (OTE £46,000 +)
Working Hours: Monday - Friday, 8am - 4:30pm. (1 in 3 weekends or 1 in 4 weekends - Contractual).
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
The Ideal Candidate
- A full clean driving licence
- Must be honest, reliable, and have the ability to communicate on different levels
- A Criminal Records Bureau check will be carried out on the successful candidate
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
- May include multiple overnight stays per week.
- Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field
- Meeting all target and deadlines in a professional and timely manner.
- Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
- Carrying out the product update and safety checks in a safe manner
- To communicate effectively with external customers, and provide customer feedback.
What do we offer?
- Full training provided
- Company van
- Paid from leaving home time until your come back home time
Benefits
- Healthcare Provision
- Induction and Training Programme
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Field Engineers Department
Our highly skilled team of Field Engineers install and maintain our stairlifts within customers’ homes. They are passionate about providing excellent service and building positive relationships with our customers. Our engineers work carefully, with great attention to detail, ensuring our products meet or exceed industry health and safety standards. Opportunities within field service include stairlift installation, servicing and general maintenance at regional and national level.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
