Customer Service Route Planner
Job Description
Join our team as a Customer Service Route Planner at our head office in Steeton, West Yorkshire. You’ll manage engineer schedules and assist with customer service tasks. If you're organized and customer-focused, apply today!
Working hours - 8am - 4.30pm Monday to Friday
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
- Gym Membership discounts
- Health & wellbeing programme
The Ideal Candidate
Skills and Experience:
- Attention to detail
- Experience of mapping systems e.g. Google maps
- Good telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Booking Outstanding engineer requests within set KPI
- Booking urgent engineer requests
- Managing engineers diaries and daily workloads (reactive)
- Forward planning to ensure there is room for urgent jobs without having to cancel others. Including clearing dates for sickness and holiday
- Answering calls from engineers and internal departments
- Outbound calls to engineers and customers
- Part ordering / checking van stock levels
- Taking payments
- Assisting other departments when and where required
Salary Package
From £11.60 P/H increase to be reviewed after probation period passed + KPI related incentives
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
