Customer Relations - Acorn Club Officer
Job Description
Are you passionate about delivering exceptional customer service? Do you enjoy helping customers resolve queries and providing them with valuable information?
We are looking for a dedicated and friendly Acorn Club Customer Support Officer to join our Customer Relations team at our Head Office in Steeton, West Yorkshire.
Salary: £25,000 P/A
Working Hours: Monday - Friday, 8:30am - 5:00pm OR 9:00am - 5:30pm
The Ideal Candidate
- Polite telephone manner
- Computer literate
- Customer service experience
- Selling the benefits and features of a product or service
Key Responsibilities
- Dealing with a varied level of Acorn Club queries, through the Acorn Club Contact Report.
- Responding to customer calls passed through from other departments requesting support with Acorn Club and related Acorn products.
- Corresponding by telephone, letter and email.
- Keeping regular contact with Acorn Club customers, and helping them navigate the system.
- Managing the Acorn Club non access report in order to identify customers who have not yet activated their accounts.
- Proactively contacting Acorn customers who have never logged into Acorn Club, selling the features and benefits.
- Acknowledge, log and resolve customer complaints received through Acorn Club contact within department KPIs.
- Any other reasonable request by management.
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
