Field Installation and Service Engineer
Job Description
We are currently looking for a Field Installation and Service Engineer to join our UK Service Department covering the Northern Ireland area.
- Type of contract: Full Time, Permanent
- Salary: £35,000 - £50,000 OTE (to be discussed further at interview)
- Working days: Monday to Friday (1 in 3 weekends contractual)
What do we offer?
- Full training provided
- Company van
- Paid from leaving home time until your come back home time
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Company Events
- Gym Membership discounts
- Health & wellbeing programme
The Ideal Candidate
- A full clean driving licence
- Mechanical or Installation background would be advantageous but not essential
- Must be honest, reliable, and have the ability to communicate on different levels
- A Criminal Records Bureau check will be carried out on the successful candidate
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Install stairlifts in customer homes, ensuring high-quality workmanship and compliance with safety standards.
- Perform on-site service, troubleshooting, and repairs for existing stairlifts in customers homes, diagnosing issues.
- Collect required materials and equipment from designated collection point.
- Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Gather and relay customer feedback to management for service improvement.
- Perform product updates and safety checks in compliance with company guidelines and safety standards.
- Maintain and manage inventory to ensure readiness for installations and repairs.
- Coordinate logistics for materials and equipment to ensure timely and accurate delivery to customer sites.
- Meet all assigned targets and deadlines efficiently while maintaining professionalism.
- Provide detailed reports of services performed and collaborate with management to address challenges or escalations.
Salary Package
- Salary: £35,000 - £50,000 OTE (to be discussed further at interview)
Benefits
- Healthcare Provision
- Induction and Training Programme
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Field Engineers Department
Our highly skilled team of Field Engineers install and maintain our stairlifts within customers’ homes. They are passionate about providing excellent service and building positive relationships with our customers. Our engineers work carefully, with great attention to detail, ensuring our products meet or exceed industry health and safety standards. Opportunities within field service include stairlift installation, servicing and general maintenance at regional and national level.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
