Field Service Engineer - Liverpool
Job Description
We are currently looking for a Field Service Engineer to join our UK Service Department covering the L/WN/BL postcode areas.
- Type of contract: Full Time, Permanent
- Working days: Monday to Friday (1 in 3 weekends or 1 in 4 weekends - Contractual)
*** IDEALLY BASED WITHIN A COMMUTABLE DISTANCE TO THE L/WN/BL POSTCODE AREAS ***
What do we offer?
- Full training provided
- Company van
- Paid from leaving home time until your come back home time
- Progression career (salary bands + internal promotion opportunities)
Why work at Acorn Stairlifts?
- Investors in People award
- Induction and training programme
- Healthcare and pension provisions
Acorn Achievers:
- We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a Friend scheme:
- Do you want to recommend us a friend to work with us? Do it and you can earn £100 if your friend is offered a position to join Acorn!
Please click apply now if you want to be considered for this role.
The Ideal Candidate
- A full clean driving licence
- Must be honest, reliable, and have the ability to communicate on different levels
- A Criminal Records Bureau check will be carried out on the successful candidate
Key Responsibilities
- Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
- May include multiple overnight stays per week.
- Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field
- Meeting all target and deadlines in a professional and timely manner.
- Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
- Carrying out the product update and safety checks in a safe manner
- To communicate effectively with external customers, and provide customer feedback.
Salary Package
Salary: £30,700 - £33,580 DOE (OTE £40,000+)
Benefits
- Healthcare Provision
- Induction and Training Programme
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Field Engineers Department
Our highly skilled team of Field Engineers install and maintain our stairlifts within customers’ homes. They are passionate about providing excellent service and building positive relationships with our customers. Our engineers work carefully, with great attention to detail, ensuring our products meet or exceed industry health and safety standards. Opportunities within field service include stairlift installation, servicing and general maintenance at regional and national level.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
