Customer Service Advisor (French Speaking)
Job Description
We are currently looking for a Customer Service Coordinator to join our French Operations Department based at our Headquarters in Steeton (West Yorkshire, UK).
*** MUST BE FLUENT IN FRENCH AND ENGLISH ***
Working Hours: 8:00am - 5:00pm, Monday - Friday
Salary: £26,000 P/A
The Ideal Candidate
- French Speaker (Essential)
- Basic Computer skills including emails, word documents and spreadsheets
- Excellent telephone manner
- Excellent time management
- Excellent written and verbal communication skills
- Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Answering all external and inbound calls
- Resolving technical faults over the phone with minimal use of code booklets
- Answering general company queries with minimal advice
- Resolving minor complaints regarding company processes/policies independently
- Adding clear notes to every customer account interacted with
- Outbound courtesy calls made to customers and to book engineer visits
- Completing updates via email with minimal assistance
- Assisting engineers with onsite issues, stock management and general enquiries
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
