Customer Relations Administrator
Job Description
We are currently looking for an Administrator to join our Customer Relations Team based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 8:30am - 5:00pm / 9:00am - 5:30pm (Flexible start/end time)
Salary: £25,000 P/A
The Ideal Candidate
- Excellent communication skills
- Be able to confidently and calmly communicate at all levels
- Analytical and Problem Solving skills
- Computer literate (Word, Excel, Outlook)
- Previous experience within a similar role would be advantageous
Key Responsibilities
- Proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
- Referencing and logging letters to file
- Processing all cancellations and arranging refunds
- Raising refund requests and arranging the removal and refunding of stairlifts
- Taking inbound and outbound calls to the department as required
- Constructing appropriate response to customers in written form (post and emails)
- Dealing with refund queries advising customers appropriately
- Any other reasonable tasks as determined by the Customer Relations Manager
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
