Customer Service Installations Coordinator
Job Description
We are currently looking for an Installations Coordinator to join our Customer Service Department at our Headquarters in Steeton (West Yorkshire, UK).
Type of Contract: Full Time
Starting Salary: £11.60 P/H increase to be reviewed after probation period passed (+ up to £2400 per year in KPI related incentives)
Working Hours: Monday to Friday, 8:00am - 4:30pm (Saturdays on a rota 1 in 5)
The Ideal Candidate
- Previous experience within a similar role would be an advantage
- Good telephone manner
- Good IT and keyboard skills
- An outgoing and friendly manner is essential
- Good UK geographical knowledge (desirable)
Key Responsibilities
- Answering the phone and dealing with customer queries in order to provide excellent customer service
- Liaising with customers to arrange installations of their stairlift ensuring a smooth and efficient installation
- Liaising daily with the Acorn Engineers to arrange appointments and accommodation etc.
- Inputting data on to customers records to ensure that customer records are kept up to date at all times
- Carrying out general administration duties
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
