Customer Service Coordinator (Nights)
Job Description
We are currently looking for a Customer Service Coordinator to join our expanding Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Salary: £12.50 P/H
Working hours: 4 on 4 off rota. Weeknights: 2100-0800 and weekend nights: 1630-0730
Holiday entitlement: 28 days per year (including bank holidays) - raises with length of service
*** OFFICE BASED ONLY - NO HYBRID OR WORKING FROM HOME ***
The Ideal Candidate
- Good telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service/call centre environment would be advantageous
- Microsoft Excel experience is essential due to the need for completing reports
Key Responsibilities
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, Liaise with the planning team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
- Completing a variety of reports on Microsoft Excel as needed by department
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
