Customer Service Planning Coordinator
Job Description
We are currently looking for a Customer Service Planning Coordinators to join our expanding Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Salary: £11.60 P/H increase to be reviewed after probation period passed + Up to £2400 per year in KPI related Incentives
The Ideal Candidate
- Attention to detail
- Experience of mapping systems e.g. Google maps
- Good telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service/call centre environment would be advantageous
Key Responsibilities
- Booking Outstanding engineer requests within set KPI
- Booking urgent engineer requests
- Managing engineers diaries and daily workloads (reactive)
- Forward planning to ensure there is room for urgent jobs without having to cancel others. Including clearing dates for sickness and holiday
- Answering calls from engineers and internal departments
- Outbound calls to engineers and customers
- Part ordering / checking van stock levels
- Taking payments
- Assisting other departments when and where required
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
