Technical Support (Spanish Speaking)
Job Description
We are currently looking for a Spanish Technical Support Advisor to join our International Technical Support Team at our Head Office in Steeton, West Yorkshire.
Full comprehensive training will be provided, no previous technical role required.
*** MUST BE FLUENT IN ENGLISH AND SPANISH ***
Working hours - Monday to Friday - 8:00am to 5:00pm
Why work at Acorn Stairlifts?
- Investors in People award
- Induction and training programme
- Excellent transport links to Leeds, Bradford, and Skipton
- Free car parking
- Onsite canteen
- Healthcare and pension provisions
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.
The Ideal Candidate
- Ability to write and communicate both in English and Spanish
- Problem solving and organisation skills
- Demonstrate attention to detail when accomplishing a task.
- Good telephone manner
- Competent when using IT equipment
- Having technical experience is not essential for this role but would be an advantage.
Key Responsibilities
- Providing first line of technical support to our engineers and approved dealers.
- Take ownership of the technical queries and warranty claims received either by phone or email, ensuring all correspondence and advise is logged in a timely and professional manner.
- Working with other members of the team creating a positive and supportive relationship.
- Assisting with translation on technical training sessions for Spanish engineers
Salary Package
Salary - £26,000 per year
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Operations Department
Our Operations teams play an important role in keeping everything moving so that our customers receive outstanding service. With more than 1.5 million components in our logistics supply chain our Operations team are able to track the location of every component and know in real time what components our engineers have used. Whether a stairlift installation takes place in Manchester or Milan replacement parts are despatched, often on the same day, to ensure all our customers' needs can be met. Acorn's Global fleet consists of around 600 vehicles which are the workhorses of our organisation and it is vital they are maintained and serviced to a high standard. Opportunities within Operations include team leader, logistics co-ordinator, fleet administration and heavy goods vehicle driver.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
