Customer Service Apprenticeship
Job Description
We are currently looking for a Customer Service Apprentice to join our Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK)
Working Hours: Monday - Friday, 8.30 - 5.00pm
Why work at Acorn? We can offer:
- Induction and training programme
- Investors in People award
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
- Investors in People award
- Induction and training programme
- Excellent transport links to Leeds, Bradford, and Skipton
- Free car parking
- Onsite canteen
- Healthcare and pension provisions
Acorn Achievers:
We also run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please click apply now if you want to be considered for this role.
The Ideal Candidate
- Has good working knowledge of Microsoft Word and Excel
- Has good attention to detail
- Excellent written and verbal communication skills
Key Responsibilities
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Salary Package
Salary : £8.00 p/h
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Apprenticeships Department
At Acorn, we recognize the value of recruiting and investing in talented individuals at all stages of their careers. Our in-house apprenticeship schemes are offered in a variety of roles, working towards recognized qualifications while also gaining real workplace experience. They offer the opportunity to progress to a permanent role with Acorn, leading to a wide range of career opportunities within a company which recognizes and rewards talent and dedication.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
