Sales Advisor - Aftercare
Job Description
We are currently looking for Sales Advisors (x2) to join our UK Sales Aftercare (ASA) Department based at our Headquarters in Steeton (West Yorkshire, UK).
The purpose of this role is to sell Annual Service Agreements (ASAs) to customers who either have no cover or have purchased cover previously.
Salary: £12 P/H Basic (£40,000 - £43,000 realistic OTE)
Working Hours: Monday - Friday, 9am - 5:30pm, 1 in 6 Saturdays on a rota.
The Ideal Candidate
- Excellent Telephone Manner
- Excellent Communication Skills
- Listening skills
- Ability to work both within a team and independently
- Strong organisational skills
- Computer literate
- Ability to act in a professional manner
- Ability to manage own individual performance
Key Responsibilities
- Outbound calling customers who have either no cover in place after the expiry of their Manufacturers Guarantee OR to customers who have previously purchased extended cover for their Stairlift - the aim to renew their cover by selling an Annual Service Agreement (ASA).
- Actively promote the advantages of having an ASA to customers, highlighting the features and benefits of an ASA and handle objections.
- Dealing with inbound calls from customers, assisting them with their queries and renew/sell cover where applicable.
- Achieve daily and weekly sales targets and KPI’s.
- Ensuring customer records are maintained and correct.
- Taking payments securely from customers and record ASA sales on the system.
- Liaising with the customer service team when necessary and ensure that customers are dealt with efficiently.
- Working with other members of the team in a positive and supportive manner.
Salary Package
Salary: £12 P/H Basic (£40,000 - £43,000 realistic OTE)
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Sales Department
Our Sales teams expertly guide our customers through our sales process to ensure that they not only purchase the best stairlift solution for their needs, but also receive excellent aftercare and customer service for the length of their Acorn journey. We do this by having a strong knowledge of our products, a thorough understanding of customer profiles and, above all, by building a productive rapport with our customers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
