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Acorn Stairlifts UK

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Senior IT Helpdesk Technician

Job Description

We are currently looking for a Senior Helpdesk Technician to join our IT Team based at our Headquarters in Steeton (West Yorkshire, UK).

The purpose of the role is to provide IT (deskside and remote) support to the business ensuring that helpdesk tickets and issues are dealt with promptly and handling escalations from junior team members.

Working hours: 37.5 hours per week


Why work at Acorn? We can offer:

  • Induction and training programme
  • Investors in People award
  • Healthcare and pension provisions
  • Free on-site parking
  • Excellent transport links to Leeds, Bradford, and Skipton
  • Cycle to work scheme
  • Company Events
  • On site Canteen (Subsidised food)
  • Gym Membership discounts


· Quality of the products we make and sell and the service we provide
· Unity Working together as one team
· Integrity Acting responsibly and honestly to deliver on our promises
· Caring About our customers, each other and the wider community
· Ambition Taking Pride in all we do and striving to improve

Acorn Achievers:

We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

Please click apply now if you want to be considered for this role.

The Ideal Candidate

  • Minimum 4 years experience in a helpdesk role
  • Must be enthusiastic and passionate about IT and self-development
  • Previous experience of working in an AGILE environment
  • A strong communicator
  • Ability to present solutions and ideas to senior stake holders
  • Ability to self-time manage
  • Ability to problem solve
  • Strong attention to detail
  • Provide high level of customer service and support is provided to all internal and external customers
  • May be required to travel to other Acorn sites

Key Responsibilities

  • Working on several technologies including Microsoft HyperV, Microsoft OS, Thin Clients, MaaS360 MDM, Net2
  • Providing 1st/2nd line support, responding to tickets via ticketing system and floor visits
  • Providing third line support, problem solving and incident management
  • iPad, iPhone, mobile phone and Android Tablet configuration
  • Completing workstation setup for employees and managers in the business
  • Liaising with 3rd party suppliers when required
  • Maintaining an accurate inventory of IT equipment ensuring that company assets are correctly tagged and recorded

Salary Package

£30,000 - £35,000 DOE


    • Excellent Transport Links to Leeds, Bradford and Skipton
    • Free Parking
    • Healthcare Provision
    • Induction and Training Programme
    • In-house Canteen
    • Life Insurance Cover
    • On-going Coaching and Development
    • Pension Provision

About the Information Technology Department

Acorn’s Information Technology (IT) department builds, maintains and continually refines the digital and technological systems and infrastructure which enables our company to operate smoothly and effectively. These integrated systems enable our global business to communicate both internally, with offices on four continents, and externally with our customers worldwide. Developing new and innovative IT systems helps Acorn stay ahead of the game.

Working with Acorn Stairlifts

Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.

Career Overview

Job Ref: Senior IT Helpdesk Technician

Posting Date: 09/04/2024

Closing Date: 31/05/2024

  • Acorn Stairlifts UK
  • Steeton, West Yorkshire
  • Full-Time
  • Information Technology
  • £30,000.00 - £35,000.00