Customer Service Coordinator (Evening)
Job Description
We are currently looking for a Customer Service Coordinator to join our Evening Team in our expanding Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Salary: £11.60 P/H (+up to £150 a month in KPI-related incentives)
Working Hours: Monday - Friday, 4pm - 10pm
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
- Investors in People award
- Induction and training programme
- Excellent transport links to Leeds, Bradford, and Skipton
- Free car parking
- Onsite canteen
- Healthcare and pension provisions
Acorn Achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a Friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.
The Ideal Candidate
- Good telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service/call centre environment would be advantageous
- Ability to work on your own productively
Key Responsibilities
- Answering calls regarding breakdowns and service issues in a courteous manner and offering a high level of customer service
- Resolving minor technical problems over the phone, and if unable to resolve, liaise with the booking team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
- Booking urgent works during out of office hours.
- Communicating with engineers and installers to assist with calls out of hours
- Data imputing across a number of reports used by senior management
- Working knowledge of spreadsheets and to be technically minded is a necessity
- Experiences with Minor Data analysis preferred
- Outstanding customer service skills
Salary Package
£11.60 P/H (+up to £150 a month in KPI-related incentives)
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
