Business Relationship Manager
Job Description
We are currently looking for a Business Relationship Manager to join our award winning Export/Trade team based at our headquarters in Steeton, West Yorkshire.
The successful candidate will be responsible for the management of Acorn's new and existing Business-to-Business accounts. The role involves identifying new business opportunities and maintaining current relationships with dealers across the globe.
If you’re an ambitious and motivated person, who is fluent in a second European language and can communicate on all levels, we would love to hear from you!
Basic Salary: £25,000 – £26,000 (Achievable OTE £38,000)
Type of Contract: Full-Time, Permanent
Working hours: Monday to Friday, 8:00 am to 4:30 pm
*** Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS ***
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
- Gym Membership discounts
- Health & wellbeing programme
The Ideal Candidate
- Previous work experience in a similar sales role
- Fluent second European language (potential to any multilingual speaker)
- Analytical skills
- Organised with excellent time management skills
- Professional telephone manner
- Excellent interpersonal skills to approach people at all levels
- Target orientated
- Good team player
Key Responsibilities
- Manage existing dealer business accounts in Acorn's export team
- Research and identify new business opportunities across the globe
- Provide dealer quotes and negotiate pricing
- Order processing – seeing through the order until the end
- Deal with customer queries and complaints
- Keeping up to date with global shipping regulations
- Working to targets and in-house KPI's (NO HARD SELLING)
- Working closely with all other departments
We are happy to accept applications from telesales advisors, call centre professionals, direct sales, in-bound sales, or customer service advisors who can demonstrate a good track record in sales.
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Sales Department
Our Sales teams expertly guide our customers through our sales process to ensure that they not only purchase the best stairlift solution for their needs, but also receive excellent aftercare and customer service for the length of their Acorn journey. We do this by having a strong knowledge of our products, a thorough understanding of customer profiles and, above all, by building a productive rapport with our customers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
