Technical Support Advisor (Spanish Speaking)
Job Description
We are currently looking for a Technical Support Advisor (Spanish Speaking) to join our International Technical Support Team at our Head Office in Steeton, West Yorkshire.
*** Full comprehensive training will be provided, no previous technical role is required ***
*** Must be fluent in English and Spanish ***
Working Hours: Monday to Friday, 8:00am to 5:00pm
Salary: £26,000 P/A
The Ideal Candidate
- Ability to write and communicate both in English and Spanish
- Problem solving and organisation skills
- Demonstrate attention to detail when accomplishing a task.
- Good telephone manner
- Competent when using IT equipment
- Having technical experience is not essential for this role but would be an advantage.
Key Responsibilities
- Provide first line of technical support to our engineers and approved dealers
- Take ownership of the technical queries and warranty claims received either by phone or email, ensuring all correspondence and advise is logged in a timely and professional manner
- Work with other members of the team creating a positive and supportive relationship
- Assist with translation on technical training sessions for Spanish engineers
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Operations Department
Our Operations teams play an important role in keeping everything moving so that our customers receive outstanding service. With more than 1.5 million components in our logistics supply chain our Operations team are able to track the location of every component and know in real time what components our engineers have used. Whether a stairlift installation takes place in Manchester or Milan replacement parts are despatched, often on the same day, to ensure all our customers' needs can be met. Acorn's Global fleet consists of around 600 vehicles which are the workhorses of our organisation and it is vital they are maintained and serviced to a high standard. Opportunities within Operations include team leader, logistics co-ordinator, fleet administration and heavy goods vehicle driver.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
