Sales Advisor - Extended Warranties
Job Description
We are currently looking for a Sales Advisor - Aftercare to join our growing UK Sales Department.
The purpose of the role is to sell Extended Warranties to customers who have recently had an Acorn Stairlift installed.
Working hours: Monday to Friday 9.00am - 5.30pm, Saturdays on a rota - 1 in 6
The Ideal Candidate
- Previous sales experience is essential, preferably in a similar environment.
- Must be self motivated and used to working to targets.
- Excellent communication skills
- The ability to have understanding for our customers situations.
- Able to work as a key member in a busy sales team.
- Ability to quickly identify a decision making process.
- Target driven
- Self-motivated and confident
Key Responsibilities
- Outbound calling customers who have recently had an Acorn Stairlift installed with the aim to purchase their cover by selling an Extended Warranty.
- Actively promote the advantages of having an EW to customers. Highlight the features and benefits of an EW and handle objections.
- To deal with inbound calls from customers, assist them with their queries and renew/sell cover where applicable.
- To record customer contact on the system to ensure customer records are maintained and correct.
- Take payments securely from customers and record EW sales on the system.
- To liaise with the customer service team when necessary and ensure that customers are dealt with efficiently.
- Achieve daily and weekly sales targets and KPI’s.
- Use organisational skills to keep on top of data and prioritise workload.
Salary Package
£10.60 P/H + commission incentives (£35K - £37K OTE)
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Sales Department
Our Sales teams expertly guide our customers through our sales process to ensure that they not only purchase the best stairlift solution for their needs, but also receive excellent aftercare and customer service for the length of their Acorn journey. We do this by having a strong knowledge of our products, a thorough understanding of customer profiles and, above all, by building a productive rapport with our customers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
