Customer Service Coordinator
Job Description
We are currently looking for a Customer Service Coordinator to join our Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
The purpose of the role is to handle telephone calls and written communications on behalf of the organisation to fulfil customer requirements including resolving minor technical faults and handling customer complaints.
Working hours: Monday - Friday, 8:00am - 4:30pm
The Ideal Candidate
- Basic Computer skills including emails, word documents and spreadsheets
- Excellent telephone manner
- Excellent time management
- Excellent written and verbal communication skills
- Previous experience working within a customer service/call centre environment would be advantageous
Key Responsibilities
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving technical faults over the phone with minimal use of code booklets
- Resolving minor complaints regarding company processes/policies independently
- Responding to written enquiries via web portal
- Taking payments when required
- Sell Annual Service Agreements to customers requiring an engineer to attend but have no cover
- Adding clear notes to every customer account interacted with
Salary Package
£11.60 + Up to £2400 per year in KPI related Incentives
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
