Route Planner
Job Description
We are currently looking for a Route Planner to join our expanding Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours : 8.30am - 5.00pm Monday to Friday
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
- Investors in People award
- Induction and training programme
- Excellent transport links to Leeds, Bradford, and Skipton
- Free car parking
- Onsite canteen
- Healthcare and pension provisions
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please click apply now if you want to be considered for this role.
The Ideal Candidate
- Attention to detail
- Experience of mapping systems e.g. Google maps
- Good telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service/call centre environment would be advantageous
Key Responsibilities
- Booking outstanding engineer requests within set KPI
- Booking urgent engineer requests
- Managing engineers diaries and daily workloads (reactive)
- Forward planning to ensure there is room for urgent jobs without having to cancel others. Including clearing dates for sickness and holiday
- Answering calls from engineers and internal departments
- Outbound calls to engineers and customers
- Part ordering / checking van stock levels
- Taking payments
- Assisting other departments when and where required
Salary Package
£11.60 P/H + Up to £2400 per year in KPI related Incentives
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
