IT Service Desk Manager
Job Description
We are currently looking for an IT Service Desk Manager to join our IT Team based at our Headquarters in Steeton (West Yorkshire, UK).
Working hours: 37.5
Holiday entitlement: 28 days per year (including bank holidays)- 31 days after 2 years of employment and 33 days after 5 years of employment
Salary : £40,000 - £45,000 (DOE)
No Hybrid or Remote
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
- Gym Membership discounts
- Health & wellbeing programme
The Ideal Candidate
- Proven experience in a supervisory role within an IT service desk environment.
- Previous experience of working in an AGILE environment
- Strong technical knowledge across a broad range of IT systems, software, and hardware.
- Excellent leadership and people management skills, with the ability to inspire and motivate a team.
- Exceptional customer service orientation and the ability to effectively communicate technical concepts to non-technical individuals.
- Provide high level of customer service and support is provided to all internal and external customers
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Lead and manage a team of service desk technicians, providing guidance, support, and fostering a positive and collaborative work environment.
- Supervise and monitor service desk operations to ensure efficient handling of IT incidents, service requests, and inquiries.
- Serve as an escalation point for complex technical issues, ensuring timely resolution and customer satisfaction.
- Conduct regular performance evaluations, identify training needs, and provide coaching and mentoring to team members.
- Collaborate with other teams and stakeholders to enhance service desk processes, systems, and knowledge base, driving continuous improvement.
Salary Package
£40,000 - £45,000 DOE
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Information Technology Department
Acorn’s Information Technology (IT) department builds, maintains and continually refines the digital and technological systems and infrastructure which enables our company to operate smoothly and effectively. These integrated systems enable our global business to communicate both internally, with offices on four continents, and externally with our customers worldwide. Developing new and innovative IT systems helps Acorn stay ahead of the game.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
