Customer Service Planning Coordinator
Job Description
Due to recent growth we are currently looking for Service Coordinator to join our Customer Service Department at our Headquarters in Steeton (West Yorkshire, UK).
The Ideal Candidate
- Excellent telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service / call centre environment would be advantageous
Key Responsibilities
- Planning Engineers Routes through department KPI's and urgency of the jobs
- Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend
- Ensuring all breakdown calls are attended to within a 24 hour period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Salary Package
Starting salary: £9.80 per hour - £9.90 after probation passed plus Potential to earn up to an additional £200 per month through KPI Incentives
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- On-going Coaching and Development
- Pension Provision
About the Sales Department
Our Sales teams expertly guide our customers through our sales process to ensure that they not only purchase the best stairlift solution for their needs, but also receive excellent aftercare and customer service for the length of their Acorn journey. We do this by having a strong knowledge of our products, a thorough understanding of customer profiles and, above all, by building a productive rapport with our customers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Career Overview
Job Ref: Customer Service Planning Coordinator
Posting Date: 01/03/2022
Closing Date: 30/09/2022
- Acorn Stairlifts UK
- Steeton, West Yorkshire
- Full-Time
- Sales
- £9.80
