Customer Service Coordinator
Job Description
We are currently looking for a Customer Service Coordinators to join our expanding Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: 8am - 5pm Monday - Friday
Holiday entitlement: 28 days per year (including bank holidays) Raises with length of service
The Ideal Candidate
- Good telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service/call centre environment would be advantageous
Key Responsibilities
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, Liaise with the planning team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Salary Package
£10.60 per hour, increasing to £10.70 per hour upon successfully passing probation + up to £2400 per year in KPI related incentives.
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Sales Department
Our Sales teams expertly guide our customers through our sales process to ensure that they not only purchase the best stairlift solution for their needs, but also receive excellent aftercare and customer service for the length of their Acorn journey. We do this by having a strong knowledge of our products, a thorough understanding of customer profiles and, above all, by building a productive rapport with our customers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Career Overview
Job Ref: Customer Service Coordinator
Posting Date: 11/11/2021
Closing Date: 05/04/2023
- Acorn Stairlifts UK
- Steeton, West Yorkshire
- Full-Time
- Sales
- £10.60
