Competency (Skills and Abilities):

To perform the job successfully, an individual should demonstrate the following competencies:

• Intermediate construction skills

• Ability to mount rails to various types of surfaces; wood, tile, marble, etc…

• Troubleshoot basic mechanical and electrical issues

• Proficient with hand tools and power tools

• Recovers quickly from the unexpected and remains flexible

• Ability to confidently work independently

• Ability to instruct clients on product usage with patience and empathy

• Intermediate computer proficiency

Qualifications:

The incumbent will possess or demonstrate an ability to acquire the following

• Secondary school diploma or relevant experience

• Clean driver’s abstract

• Clean criminal background check

• Mechanical and/or Electrical aptitude

• Regular travel outside of province

Physical Demands:

• Driving for extended periods of time

• Sleeping in hotels and being away from home regularly

• Ability to lift between 70 -110 lbs

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee is regularly required to reach with hands and arms.

Essential Duties and Responsibilities:

• Independently install curved and straight stairlifts in client homes

• Accurately inspect diagrams to complete installs as per specifications

• Communicate with clients about what you will be doing and answer any questions

• Respond promptly to resolve any customer concerns and/or complaints

• Complete tests on newly installed and/or repaired stairlifts to ensure safety and proper function

• Conduct usage demo with customers to ensure satisfaction before leaving their home

• Troubleshoot breakdowns and perform repairs as necessary

• Complete necessary paperwork, upload information to customer file on AGS, and process customer payments required

• Occasionally cut aluminum rails

• Unload inventory into storage unit and load vehicle with necessary inventory for jobs

• Conduct bi-weekly inventory count in company vehicle and storage unit

• Observe company safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly

• Maintain company vehicle

• Maintain company cell phone and table

• Be available for work on weekends as required

• Be available for frequent travel within ON and out of province, including multi-night stays in hotels

• Other duties as required

Key Performance Indicators:

• Demonstrate a productive and enthusiastic approach towards achieving business goals

• Ability to positively represent the company to (primarily elderly) clients

• Professional demeanour and polished communication skills

• Ability to work independently

• Proactive and receptive to development of current skills

Please direct resumes to HR@acornstairlifts.ca