Key Performance Indicators:

• Ability to resolve issues in a timely manner independently

• Ability to positively represent the company to clients

• Professional demeanour and polished telephone communication skills

Competency (Skills and Abilities):

To perform the job successfully, an individual must demonstrate the ability to adapt and make last minute schedule changes and coordinate multiple people accordingly to ensure customer satisfaction, as customer changes may result in unproductive gaps in the schedule that require immediate attention.

Qualifications:

The incumbent will possess or demonstrate an ability to acquire the following

• Excellent written and oral communication skills and proven reading comprehension skills in both English & French languages

• Secondary school diploma or relevant experience

• Knowledge of Google Chrome, Microsoft Outlook and Windows

• Communication and analytical skills

• 1-3 years related experience in a fast paced environment

• Great attitude, work ethic, and communication skills

• Demonstrated organizational and time management skills

   

NOTE: This job description is not intended to be all-inclusive. Employees may perform duties as negotiated to meet the ongoing needs of the organization.

Essential Duties and Responsibilities:

• Responsible for scheduling installation of new and re-installed lifts and the assist with service calls both for English & French speaking clients

• Assists customer service with scheduling of service calls

• Updates the installation schedule ensuring that it matches AGS

• Tracks installers to ensure a timely arrival time to customer homes

• Books installations from surveyors on site daily

• Responds to main telephone line, transferring calls and taking messages

• Go through messages form Answer Plus and the contact center and forwards them to appropriate individuals without system access

• Checks emails and prepares sales paperwork for installation

• Prints drawings form CAD, adds to the customer file and AGS

• Ensures that all documents are signed and uploaded in AGS (Payment Plan, Quote Sheet, Funding paperwork and pictures of installations)

• Ensures daily coordination with Sales Admin to ensure that all paper work is signed and received

• Update the Sales Team with customer files on hold for a duration of time without a deposit and all cancelled sales

• Forwards information from customers to the Sales Admin. Team to ensure required updates are made to customer files on AGS

• Updates the Curve log

• Advises the Installation Supervisor on scheduling of hotel bookings and flights for the Installer/Service Techs. As required.

• Tracks shipments of special orders coming from the UK/Burlington Office for installation

• Tracks the arrival of stock shipments to each installers scheduling ensuring it matches the installation dates provided to the customers, re-schedules with customer as required.

• Other duties as assigned/required

CV's to be sent direct to HR@acornstairlifts.ca