Annual Service Agreement Agent
Job Description
At Acorn Stairlifts Canada Inc., we have become the industry leader thanks to our successful sales team. We’re seeking a qualified sales specialist to help us promote the products and services that help improve the lives of people around the world. Our ideal salesperson has a strong understanding of the sales process, excels at building relationships, and closing deals. We’re seeking a quick learner with strong listening and negotiation skills, and someone with presence who can showcase our offerings in a compelling way while building relationships. You are the driving force behind new and ongoing sales opportunities — directly impacting our growth and success.
The Ideal Candidate
Key Performance Indicators:
Demonstrate a productive and enthusiastic approach towards achieving business goals
Proactive and receptive to development of current skills
Willingness to share best practice to support team members
Results oriented and target driven
Focused on Customer Relations
Competency (Skills and Abilities):
Proficiency in French a major asset
Confidence to negotiate and close sales
Knowledge and demonstration of excellent phone etiquette
Demonstrate the ability to be self-managed and work as a team player
Recovers quickly from rejection and remain resilient
Display and develop effective questioning and listening skills
Consistent demonstration of ability to match customers’ needs
Intermediate computer proficiency
Qualifications:
The incumbent will possess or demonstrate an ability to acquire the following
Secondary school diploma or relevant experience
Knowledge of Google Chrome, Outlook, Excel and Windows
1-3 years related experience in a sales environment
Proven excellent written, oral communication
NOTE: This job description is not intended to be all-inclusive. Employees may perform duties as negotiated to meet the ongoing needs of the organization.
Key Responsibilities
Essential Duties and Responsibilities:
Make outbound calls to promote and sell our Annual Service Agreements with our existing customers who have purchased and installed an Acorn Stairlift
Mail information packages to new and existing customers to generate sales
Promote the Customer Referral program with our existing customers by mail and outbound calling
Complete all Call-backs as agreed too with customers
Maintain notes of calls, activities and update our proprietary customer database
Update all Customer contact information notes in the in house system (AGS)
Follow all call quality guidelines as directed by management
Adhere to all Appointment booking guidelines as specified
Other duties as assigned/required
Salary Package
Please forward resumes to the attention of Sheila at HR@acornstairlifts.ca
Benefits
About the Sales Department
Our Sales teams expertly guide our customers through our sales process to ensure that they not only purchase the best stairlift solution for their needs, but also receive excellent aftercare and customer service for the length of their Acorn journey. We do this by having a strong knowledge of our products, a thorough understanding of customer profiles and, above all, by building a productive rapport with our customers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Career Overview
Job Ref: Annual Service Agreement Agent
Posting Date: 12/09/2019
Closing Date: 31/12/2019
- Acorn Stairlifts Canada
- Burlington, Ontario
- Full-Time
- Sales
- $0.00
