Customer Service Team leader (Evenings)
Job Description
We are currently looking for an Evening Customer Service Team Leaderto join our UK Customer Service Departmentbased at our Headquarters in Steeton (West Yorkshire, UK).
The Ideal Candidate
To Apply for this role please submit a Cover Letter and CV direct to careers@acornstairlifts.com
Key Responsibilities
Key responsibilities include:
- To monitor all calls coming into the department by hitting and maintaining the KPI target - this includes the running of reports and the walking of the floor to make sure all coordinators are active
- Performance reviews and monthly 1-to-1's
- Listening to calls live to identify and provide training in areas of customer service delivery
- Work closely with the other Team Leaders to reduce and prevent complaints into the department
- Ensure that all weekend team follow through company policies and procedures
- Working closely with the Service Manager/Assistant Service Manager to implement and oversee new ideas and processes
- Make sure all office staff have the relevant skill set to succeed
- Identify and resolve problems that affect the customer service quality and efficiency
Skills and Experience:
- Customer service experience in either a Team Leader or Managerial capacity
- Must have a high level of customer service acumen
- Good listening skills
- Word, Excel, and Outlook knowledge
Salary Package
Type of contract:Full Time Permanent
Starting salary:£18,500 per year Plus team incentives
Working hours:Monday to Friday 1.00pm - 10.00pm (a degree of flexibility is needed for this role)
Holiday entitlement:28 days per year (including bank holidays) Raises with length of service
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Career Overview
Job Ref: Customer Service Team leader (Evenings)
Posting Date: 04/04/2019
Closing Date: 31/05/2019
- Acorn Stairlifts UK
- Steeton, West Yorkshire
- Full-Time
- Customer Service
- £18,500.00
