• Adapt to changing demands and coordinate last minute schedule changes between multiple stakeholders while ensuring customer satisfaction

• Proactive and competent in identifying unproductive gaps in the schedule that require immediate attention

• Strong geographical knowledge of the GTA area an asset

• Ability to resolve issues independently in a timely manner

• Represent the company positively to clients

• Professional demeanour and polished telephone communication skills

• Organized with great time management skills

• Great attitude, work ethic, and communication skills

Qualifications:

The incumbent will possess or demonstrate an ability to acquire the following

• Excellent written and oral communication skills and proven reading comprehension skills

• Secondary school diploma or relevant experience

• Knowledge of Google Chrome, Microsoft Outlook and Windows

• 1-3 years related experience in a fast paced environment

• Responsible for calling clients to schedule the installation and re-installation of Stairlifts

• Assist the tech support team with scheduling of service calls

• Booking daily routes for technicians based on drive times, client availability, and inventory levels

• Answer the main phone line to handle customer inquiries, transfer calls, and take messages  

• Update the installation schedule ensuring that it matches AGS

• Track installers on GPS to ensure a timely arrival time to customer homes

• Book installations from surveyors on site daily

• Scan and forward messages from Answer Plus and the contact center to the appropriate individuals without system access

• Check emails and prepare sales paperwork for installation

• Print drawings form CAD and add them to customer files and AGS

• Ensure that all documents are signed and uploaded in AGS (Payment Plan, Quote Sheet, Funding paperwork, and pictures of installations)

• Ensure daily coordination with sales admin to ensure that all paper work is signed and received

• Update the sales team with customer files on hold for a duration of time without a deposit and all cancelled sales

• Forward customer information to the sales administration team to ensure required updates are made to customer files on AGS

• Update the curve log

• Advise the installation supervisor on scheduling of hotel bookings and flights for the installer/service technicians as required.

• Tracks shipments of special orders coming from the UK/Burlington office for installation

• Track the arrival of stock shipments to each installer ensuring it matches the installation dates provided to the customers, re-schedule with customer as required

• Other duties as assigned/required

Please direct resumes to HR@acornstairlifts.ca