Skills and Experience:

• Excellent telephone manner
• Excellent written and verbal communication skills
• IT skills
• Previous experience working within a customer service / call centre environment would be advantageous

Must be able to display the Acorn Values

OUR VALUES

• Quality of the products we make and sell and the service we provide
• Unity Working together as one team
• Integrity Acting responsibly and honestly to deliver on our promises
• Caring About our customers, each other and the wider community
• Ambition Taking Pride in all we do and striving to improve

About Acorn Stairlifts:

Employing over 1,800 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 75 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.

Why work at Acorn Stairlifts?

• Investors in People award
• Induction and training programme
• Excellent transport links to Leeds, Bradford, and Skipton
• Free car parking
• Onsite canteen
• Healthcare and pension provisions

Mangers Choice:

We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers

Acorn achievers:

We also run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

Please, apply now if you want to be considered for this role.

We would like to speak to every applicant however, due to the high number of CV’s we receive we are only able to respond to those applicants whose profile fully matches our Line Managers requirements.

If you have not heard from us within the next 2 weeks, please assume that you have been unsuccessful in this instance but feel free to visit our website to apply for any other roles within Acorn Stairlifts.

.The role consists of:

• Planning Engineers Routes through department KPI's and urgency of the jobs
• Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend
• Ensuring all breakdown calls are attended to within a 24hr period
• Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor

Type of Contract: Full Time, Permanent

Working hours: Tuesday - Saturday, 9am-6pm

Salary: £8.25 P/H to £8.45 Dep upon experience + Up to £2400 per year in KPI related Incentives

Holiday entitlement: 28 days per year (including bank holidays) Raises with length of service