The role consists of:

Use internal data base to contact existing dormant/new Acorn dealers to develop them to be a regular ordering account

• Look after all key accounts within area of responsibility- ensuring business growth and maintain the existing good business relationships.
• Give regular feedback to line manager.
• Use diary to log calls/make notes, organize call backs and keep dealers informed of received orders.
• Check spec of all lift orders that come through the trade desk for any potential problematic issues and identify price differences.
• Log all lift and parts orders and track progress dates through credit control, drawing office and production where appropriate. Keep the dealers informed at each stage of the process.
• Identify any potential problems and escalate where appropriate to avoid customer dissatisfaction,
• Deal with customer queries/ complaints in a friendly, professional and efficient manner, whilst building rapport with the customer.
• Build relationships with dealers through making outbound calls to maintain existing levels of business and drive increased sales volumes
• Assist in building sales through service by making sure all problems are resolved within 48 hours.
• Work with other members of the team in a positive and supportive manner to keep a friendly working environment.